FAQ Mandatory Liveness Check

Why is Tinder requiring a face scan?

We’re requiring that users take a video selfie to create an account in order to help make Tinder a more authentic place. When you take a video selfie, your facial geometry, which may be considered “biometric information” in some places (called “Verification Data” here) will be used and stored to check your profile photos, reduce fraud, and help ensure that no other profile is using your likeness. Storing this information will also make it easier for you to access certain optional features that use this information, if you wish to do so. After successfully completing your video selfie and uploading a clear face photo that matches the face in your video selfie, you’ll automatically get a Photo Verified badge on your profile.

How does this process work?

This process is as simple as taking a quick video selfie. We use facial scanning technology to check that the video was taken of a real, live person, and that it was not digitally altered or manipulated. This technology also detects your face in your video selfie and your profile photos, and uses your facial scan information to generate a unique number. This data is used to help check whether the person in your video selfie appears to be the same person as in your profile photos, and is compared to other accounts to help ensure that no other profile is using your likeness.

Your Verification Data is retained for the lifetime of your account for the purposes set out below in How is my Verification Data used?. Your original video selfie video is deleted and is not added to your profile, but we keep two screenshots from your video selfie.

How is my Verification Data used?

Your Verification Data is used to check profile photos, reduce fraud, and help ensure that no other profile is using your likeness. You may also opt to use your Verification Data to access additional optional features that also use the same information. Your video selfie video is not stored, and is deleted after you complete this process. The two screenshots we take from your video selfie are used for the purposes of managing this feature and confirming your likeness.

What will you keep after this process is complete?

Your Verification Data is retained so that we can continue to check profile photos as you change and update your photos over time, as well as to help ensure that other accounts are not using your likeness. To do so, your Verification Data is retained for the lifetime of your Tinder account, and is deleted from our systems within 30 days after the closure of your account, in accordance with our Privacy Policy.

We will also keep two screenshots from the video selfie process and the results of the Photo Verification process (i.e., successful or not) until your account is closed. As stated above, we do not keep your selfie video, which is deleted after you complete the facial scanning process.

How do I delete my Verification Data?

You can delete your Verification Data by deleting your Tinder account through the app’s settings page.

Why do I need to delete my account in order to delete my Verification Data?

If you live in a region where face scans are required, you cannot delete your Verification Data without deleting your account. This is a condition of being on the Tinder service. To learn more about how to delete your account, please visit Delete Your Tinder Account.

Under what legal authority do you process my Verification Data?

We process this information with your consent.

How do I find more information about Tinder’s data practices, including my privacy rights?

Visit our Privacy Policy to learn more about our privacy practices, including the Your Rights section.

Having trouble?

If you’re experiencing trouble with capturing your video selfie, you can exit the facial scan flow and start again.

Here are some common issues:

Face isn’t featured prominently within the frame provided
Face blocked or obscured
Lack of neutral facial expression
Video wasn’t bright and/or clear

If you experience any issues or have feedback about this process, please feel free to contact us!